Returns & Refunds

Egotendo does not refund digital products once the order is completed and the product key has been revealed by the customer.

However, refunds may be offered in exceptional cases if customer service has determined that the "customer's" refund request is reasonable and provided that all of the following conditions are met:

(i) The time of the "customer's" request for refund/credit is received within 14 (fourteen) days from the date on which the order was processed but the key has not been revealed yet.

(ii) The game activation key (including any bonus or beta keys) has not been activated by the customer.

(iii) If the customer has purchased a pre-order and the product has not yet been delivered to the customer before the product release date. Such orders may be canceled 1 day before release date; however, refunds for pre-order requests will be denied after that time.

Mode of refund

If you are eligible for a refund under the above-mentioned conditions then you will be issued a refund accordingly,

(i) If you paid with fiat currency and requested a refund via credit ard or local bank payment option then you will be refunded with the same payment method.

(ii) If you paid via a prepaid card that does not support refunding, you will be refundedwith in-store currency which you can use to purchase any other product in the store.

(iii) If you paid with crypto currency, you will be refunded via in-store currency or with crypto, however the EURO value shall remain constant and will be converted back to crypto currency, noting that the value of the crypto is subject to change and the platform assumes no responsibility to refund any amount other than the initial Euro value of the product purchase price.

How to request refund

(i) You may fill out our contact form and request a refund via customer support

(ii) You can contact us at support@egotendo.com

(iii) You can reach out to us on any of our social channels where we will acknowledge your message and direct you to our customer support.

Refund abuse

If you are a customer who has requested a refund for a legitimate and fully working product more than twice in the same month, the platform has the right to suspend or limit your account pending further verification.

Time of Refund

If the buyer is eligible for a refund, please note that refund times can take up to 14 days. Due to the nature of our business, refunds are not instant for digital products and every transaction needs to be individually and attentively examined.

Refund verification

Egotendo reserves the right to cross check and KYC customers during the refund process to ensure that the refund request is legitimate and that the user is not misusing the refund request. Egotendo reserves the right to refuse a refund if the key has already been dispatched and revealed by the customer.

Legal information

This statement has been prepared based on provisions of multiple legislations, including Legislative Decree 206/2005.